Seriously,
This is a major ingredient in cocktails so why do some many Establishments choose to live without it? I wish I was being sarcastic but most places serve me a cocktail with flat soda. Do you know what that tastes like? Especially if you are drinking soda water- yup you guessed water! I drink water all the time and if I order a drink that means I am tired of drinking water. I also have a tough time drinking straight booze which is what I sometimes taste without the carbonation because the water has not penetrated the heavier liquor on the bottom. Yikes.
Check the carbonation once in a while would you.
Bartenders, if I say there is no carbonation in the drink I really mean it. I am not trying to be a pain, I am telling the truth. So you have 2 options, run the gun for a bit and get the skank from the line out before the fresh soda comes out. Don't believe me about the skank, pour yourself a soda right away out of the gun and tell me it tastes yummy! SO please run the gun for a bit.
Secondly, Do not take a fresh glass and squirt from the gun and tell me there is carbonation. Wait for a moment and you will see the bubbles disappear like my retirement investments. If it stays flat run the gun again and if no happiness appears go change the tank for the love of god!
Waitresses and Waiters if I don't like it, I don't like it. Suggest something else to me like something more expensive that may have bubbles, like for instance Veuve. I might just go for it!
Tuesday, September 30, 2008
Customer Service- Does it Exist?
Customer service is a big deal to me as well as important for any business. I will pay more for great service. I am a shopper so I know which stores carry the items I am looking to purchase. I also know what the costs are for each of them before I hand over my money. Whichever store has the best customer service is the one that gets my money.
If I am working with an individual to make a decision on let's say a video camera and they are knowledgeable and are providing me with attentive service I will buy. If they are knowledgeable about the product but are snotty or act like I am taking up their time. I will not buy from them, I will go somewhere else. This has happened on many occasions where I have simply walked out. There are stores here in the Valley that I like but the customer service is so awful I will never set a foot in them, nor will they be recommended to anyone I know.
The same is true with service at restaurants. Many times I cannot believe how terrible the service is at some of the local restaurants. It's so bad I feel like I should get my own drinks and food and then help out the other people stuck in this bozos section! I am confused about the attitude and behavior of some waiters that they are annoyed by the fact that they have to wait on me. Unless things have changed in the service industry, I thought that was the sole purpose of a wait job, to wait on me! No attitude please because that just equals no tip and I am a big tipper. To all you diners. If you ordered a steak cooked a certain temperature and you did not get it that way, send it back, you paid for it so get what you want! That is true for cocktails (SEE my entry under Carbonation- it's hard to find!)
In recent years Vail has been plagued with poor customer service. Some speculate it is the sense of entitlement the new kids coming into Vail have when they arrive. When you graduate from college you should just be given the world, they don't need to start at the bottom and work their way up, they should start at the top. Newsflash, go wash the dishes, sweep the floor and show up and you are on your way to getting the world. Some think it's the "trust funders" who have be given everything and just don't care and are working the job as parameters to get the real money. Job training has also been mentioned, some of those who do have management positions just don't have the training for it, they just happen to stick around long enough to get the job.
My point about Customer Service is that, and this comes from someone who works with small businesses all the time. Customer Service is key building a successful business. It's not a crazy secret good business owners are hiding, it's the simple truth. Not all people were born with the Customer Service talent, most need to be taught exactly what it is. It is a very valuable skill that can give you more than you would think in return.
Check my next blog entry for 2 Vail businesses where I have experienced awesome customer service on more than one occasion.
If I am working with an individual to make a decision on let's say a video camera and they are knowledgeable and are providing me with attentive service I will buy. If they are knowledgeable about the product but are snotty or act like I am taking up their time. I will not buy from them, I will go somewhere else. This has happened on many occasions where I have simply walked out. There are stores here in the Valley that I like but the customer service is so awful I will never set a foot in them, nor will they be recommended to anyone I know.
The same is true with service at restaurants. Many times I cannot believe how terrible the service is at some of the local restaurants. It's so bad I feel like I should get my own drinks and food and then help out the other people stuck in this bozos section! I am confused about the attitude and behavior of some waiters that they are annoyed by the fact that they have to wait on me. Unless things have changed in the service industry, I thought that was the sole purpose of a wait job, to wait on me! No attitude please because that just equals no tip and I am a big tipper. To all you diners. If you ordered a steak cooked a certain temperature and you did not get it that way, send it back, you paid for it so get what you want! That is true for cocktails (SEE my entry under Carbonation- it's hard to find!)
In recent years Vail has been plagued with poor customer service. Some speculate it is the sense of entitlement the new kids coming into Vail have when they arrive. When you graduate from college you should just be given the world, they don't need to start at the bottom and work their way up, they should start at the top. Newsflash, go wash the dishes, sweep the floor and show up and you are on your way to getting the world. Some think it's the "trust funders" who have be given everything and just don't care and are working the job as parameters to get the real money. Job training has also been mentioned, some of those who do have management positions just don't have the training for it, they just happen to stick around long enough to get the job.
My point about Customer Service is that, and this comes from someone who works with small businesses all the time. Customer Service is key building a successful business. It's not a crazy secret good business owners are hiding, it's the simple truth. Not all people were born with the Customer Service talent, most need to be taught exactly what it is. It is a very valuable skill that can give you more than you would think in return.
Check my next blog entry for 2 Vail businesses where I have experienced awesome customer service on more than one occasion.
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